Frequently Asked Questions

Here you'll find answers to the most frequent questions. If you are missing the answer to your particular question, please tell us!

  • Isn't measuring overly complicated?!

    Actually, it's quite straightforward! We guide you through the procedure in our illustrated step-by-step guide. Either measure your favourite shirt that fits you well or take your body measures. When you opt for the latter, you can then choose the style of cut you prefer: tight, standard or wide. If convenient for you, we can also take your measures on site at our premises in Dakar, Senegal. Once entered, your measures remain accessible to you, facilitating subsequent orders.

  • What kind of fabrics do you use?

    We use only 100% cotton fabrics, woven by Austrian and German manufacturers. All our fabrics are equipped with state-of-the-art wrinkle-free, non-iron finishing and comply with the Oekotex 100 standard.

  • There are so many options! I just want to benefit from your attractive prices.

    No problem. There are default options pre-set and these are standard choices. You can just click through. The only thing you will have to select is the colour of your shirt.

  • The option I want is not offered on your site!

    We do handle special requests, generally for a small surcharge of 5 €. Please contact us before confirming your order, so that we can discuss the specifics.

  • What payment options are there and are they safe?

    You may pay by MasterCard or VISA. Customers with a German bank account may also opt for payment by direct debit. All payment transactions are secured by industry-standard 128bit-SSL-encrypted connections.

  • There's no way you can offer a quality shirt for just US$ 69 ! There must be a catch to it somewhere!?

    No catch here. We combine information technology know how and quality craftsmanship in order to provide customised top quality shirts for a price so far only known for mass market shirts. Our prices are final. No custom fees apply to deliveries to the EU and USA. Deliveries to other destinations may be subject to custom fees or value added tax depending on your country's regulations.

  • How much do you charge for shipping?

    We charge a flat shipping fee of 4 € per order. If you order four or more shirts, we ship for free!

  • How long will I have to wait for my order?

    Once you confirm your order, your shirts get tailored within 4 days. Delivery to destinations in Europe or North America should take no more than 3 weeks overall. Other destinations will receive shipments within four weeks at most.

  • What is your return policy?

    Just write us an e-mail, indicating the problem with your order. We will then issue a return number and provide you with our return address. Please do not return any products without a return number.